We have made customer experience with a focus on customer satisfaction our principle at all stages. For this reason, in 2024, we renewed our official title as Pusula Customer Experience. by reflecting the vision of our company in its name. Our driving force behind this idea of change is our ability to blend the accumulation of the past with the goals and expectations of the future. As our sector evolves from “call center” to “experience center”, we pioneered the change and carried the privileged solutions we have been offering since the day we were founded to perfection in customer experience.

Pusula Customer Experience continues to invest in technology, employee development and innovative business models in order to keep the satisfaction of both its customers and employees at the highest level in line with the principle of sustainability. Thus, it is able to provide uninterrupted service, cost optimisation and managerial efficiency, which are expected from a communication centre, with a focus on problem detection, resolution and decision-making.