Main Page / Human Resources
Human Resources
Human Resources
International standards published in current approaches and innovations are constantly able to follow for the widespread human resources management.
Absence Management
Absence Management
Rapid Growth
Rapid Growth
Retention
Retention
Inclusiveness
Inclusiveness
Multi-Language Service
Multi-Language Service
Career Advancement
Career Advancement
As part of the Talent Management process, we evaluate our talent acquisitions among our active employees and offer supportive work to develop their skills and increase motivation.
We provide various development and promotion opportunities for our employees to realise their career goals.
We care about the occupational health and safety of our employees and closely monitor the process with our doctors and OHS experts.
Adhering to the principles of business ethics, we focus on ensuring the participation and trust of all our employees by adopting the principle of comprehensibility in our decision-making processes in an open and transparent manner in all processes.
We add the power of cultural diversity to our experiences with our multicultural employees.
Within the framework of equality and respect for all employees, gender, race, religion, age, sexual orientation, disability status, or any other discrimination on the basis of respect for differences and to show we are committed to providing equal access to opportunities.
Pusula CX
Pusula Academy
Our Training Unit: Power Supporting Success
Measurable, holistic and sustainable.
As a leading company in the contact center industry, we offer a comprehensive training program to maximize customer experience and the performance of our employees.
Pusula Academy aims to increase the loyalty of all our employees, strengthen effective and open communication and support employee development. Our academy system, which covers all our employees, continues its work in a sustainable fiction by taking its input from behavioral outputs that determine the real needs of the employees of the institution.
Our training focus covers a variety of modules from orientation, technical, personal development and softskill training, catering to both internal and external participants.
Our orientation program is the first step of our new employees into our family and to recognise the organisation under the sector and we are working to speed up the process of adaptation to the corporate culture.
We work to improve the persuasion performance and competencies of employees in individual sales operations in line with our customer-oriented, efficiency and quality approach.
We support our employees to recognize their own potential and competencies and to realize these skills in their professional working life.
Orientation Training
- Introduction to the company's culture and values
- Information about business processes and organizational structure
Technical Training
- Customer Relationship Management
- Product And Service Information
- Communication and effective speaking techniques
- CRM systems and use of technology
- Training citizens and difficult to cope with difficult situations
- Effective Contact Center Management
- Basic First Aid Training
- Spelling Rules Training
- Persuasion On The Phone
- Punctuation Rules Training
Personal Development Training
- Leadership and teamwork
- Time management and prioritisation
- Problem Solving And Decision Making Skills
- Stress management and emotional intelligence
- Crisis Management
- Corporate Behavior Training
Softskill Trainings
- Empathy and customer orientation
- Effective listening and communication
- Strong motivation and positive perspective
- Flexibility and adaptability
- Breathing Techniques Training
- Education The Right Decision
Our company provides training not only to its own employees but also to external organisations and focuses on adding value to the sector. With our experienced trainers and unique training methodology, we strive to support the success of our customers and business partners.
Pusula CX
Would You Like To Join Our Team?
We are a family with a strong line in the business world, supporting diversity and attaching great importance to customer experience. As Pusula Customer Experience A.Ş., we enrich our story with the participation of each new member and continue to grow by adding more value to our customer-oriented approach.
As the Human Resources Department, we aim to create a strong team that will walk to success together. We enable you to develop your skills in a professional environment and contribute to sustainable success. If you want to develop yourself in a professional environment and contribute to sustainable success, you are in the right place. We look forward to offering you a comprehensive career opportunity.
Pusula Customer Experience Communications, Inc.
Human Resources Team
